Return and refund Policy
Return and Refund Policy
Returns
We accept returns within 7 days of purchase for items that are:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
Items that cannot be returned:
- Personalized or custom-made items
- Items marked as final sale
How to Return
- Contact us at iffatoybox@gmail.com to initiate a return
- We'll provide a return authorization and shipping instructions
- Package items securely and ship to the provided address
- Return shipping costs are the customer's responsibility unless the item was defective or we made an error
Refunds
- Refunds will be processed within 5-7 business days after we receive your returned item
- Refunds are issued to the original payment method
- Original shipping costs are non-refundable
- A restocking fee may apply to certain items
Exchanges
We're happy to exchange items for different sizes or colors, subject to availability. The same return conditions apply.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- We'll provide a prepaid return label
- Full refund or replacement will be provided
Contact Us
Questions about returns or refunds? Email us at iffatoybox@gmail.com or call +923127789951